At VALUE VENTURES LIMITED, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order, we offer a hassle-free return and exchange process. Please read our policy below for details.
1. Returns
Eligibility for Returns:
- Items must be returned within 30 days from the date of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as perishable goods, personalized items, and intimate products, are non-returnable.
Return Process:
- Contact our support team at info@valueventures.store with your order details.
- Our team will provide you with a return authorization and instructions.
- Securely package the item and ship it back to the address provided.
- Once received and inspected, we will process your refund within 5-10 business days.
Refunds:
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable.
- If the item is returned in a non-resellable condition, a partial refund may be issued.
2. Exchanges
We allow exchanges for defective or incorrect items only.
Exchange Process:
- Email info@valueventures.store with a description and photo of the issue.
- Once approved, we will provide an exchange authorization and shipping details.
- We will send a replacement product once the returned item is received.
3. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 7 days of delivery. We will arrange for a free replacement or full refund, including shipping costs.
4. Non-Returnable Items
The following items cannot be returned or exchanged:
- Personalized or custom-made products
- Perishable goods (e.g., food, flowers)
- Gift cards
- Health and hygiene products (e.g., face masks, underwear)
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
6. Contact Us
For any questions regarding returns or exchanges, please contact us at:
VALUE VENTURES LIMITED
Address: 4th Floor, 100 Fenchurch Street, London, England, EC3M 5JD
Email: info@valueventures.store
